FAQs

Frequently asked questionsabout our peptides

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Have a question that isn't answered here? Email us at aureumpeptide@gmail.com and we'll get back to you as soon as possible.

General
What are peptides?
Peptides are short chains of amino acids used in laboratory research to study biological processes. All peptides from Aureum Peptides are intended exclusively for laboratory and research purposes.
Is it legal to order your peptides?
Yes. Our products are legally available as research chemicals for laboratory and research purposes. They are not registered as medicines and are not intended for human or animal consumption. Read our full research use disclaimer for the terms.
What is the difference between a pen and a vial?
A vial is a small bottle containing lyophilized (freeze-dried) powder that you reconstitute yourself with bacteriostatic water. A pen contains the same peptide, but pre-processed into a dosing pen with an adjustable dial — more convenient to use, no reconstitution required.
Storage & use
How should I store peptides?
Unreconstituted, lyophilized peptides (powder form) are best stored in the freezer at -20°C. Once reconstituted with bacteriostatic water, keep the vial refrigerated at 2-8°C and ideally use it within 28 to 45 days.
How do I reconstitute a peptide?
Reconstitution means dissolving the freeze-dried powder in bacteriostatic water to reach the desired concentration. Add the water slowly, along the vial wall (not directly onto the powder) to avoid damaging the peptide, and let it dissolve gently without shaking. Use our reconstitution calculator to work out the right amount.
Ordering & shipping
What is the delivery time for an order?
Orders are processed and shipped via PostNL within 1-2 business days of receiving payment. See our shipping policy for rates and delivery times per country.
Do you also ship internationally?
Yes, we ship within the Netherlands, the rest of the EU, and to a limited number of countries beyond that (including the UK, US, Canada and Australia). At checkout you'll immediately see whether we ship to your country and what the costs are.
Is my order packaged discreetly?
Yes. All our packages are packaged neutrally and discreetly, with no indication of the contents on the outside.
Do you offer wholesale or bulk orders?
For bulk or wholesale pricing, please contact us at aureumpeptide@gmail.com and we'll be happy to discuss the options with you.
Payment & returns
How can I pay?
You can pay via WallidPay (with iDEAL) or via a regular bank transfer. See our payment methods page for the full explanation per method.
Can I return my order?
Unopened, still-sealed products can be returned within 14 days of receipt. Once the seal has been broken, a product is excluded from return for hygiene and safety reasons. See our refund and return policy for the full procedure.
What if my order doesn't arrive or arrives damaged?
In that case, please contact us as soon as possible at aureumpeptide@gmail.com with your order number and, if applicable, photos of the damage. We'll look for a solution right away.